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Work Type: Casual
Classification: Other Jobs
Area: NSW-Other Albury - Wodonga
Listed By: Private Advertiser
  • Answer incoming phone calls in less than 3 rings, maintain confidentiality and politeness during all
  • phone conversations.
  • • Archive patients who no longer attend this practice
  • • Assist patients with mobility, literacy, language and comprehension difficulties
  • • Attend patients as they arrive
  • • Batch and receipt Medicare claims
  • • Book, change and cancel patient appointments in keeping with guidelines
  • • Check fax machine and distribute incoming faxes
  • • Collect, open, stamp and distribute incoming mail
  • • Conduct face to face contact with patients with a caring and polite attitude
  • • Culling of old medical records according to legislated guidelines
  • • Ensure backup tapes are replaced and log is checked
  • • Ensure equipment is switched off, ,alarms on and building is secure at end of day
  • • Ensure messages are complete, details correct and relay in a timely manner
  • • Ensure patient details are up to date including contact phone numbers, emergency contact,
  • address, cultural background, Medicare and pension card numbers.
  • • Ensure safety and cleanliness of reception and waiting room areas
  • • Follow opening and closing procedures
  • • Follow policy and procedure manual guidelines - bring to attention of Manager any items which
  • are not correct or require updating.
  • • Follow up on overdue patient accounts
  • • Invoice and receipt patient transactions
  • • Maintain confidentiality of patient records by utilizing confidential bins, speaking quietly on the
  • phone and not leaving confidential information where it can be viewed by the public. Whenever possible conduct confidential discussions away from the reception desk.
  • • Notify Manager of any incident or potential incident relating to patients or staff
  • • Participate in meetings, staff training and development and performance reviews
  • • Photocopying
  • • Prepare and post outgoing mail
  • • Prepare banking and take to bank
  • • Prepare Medicare claims forms
  • • Receipt incoming payments
  • • Report equipment failures and maintenance requirements
  • • Scan incoming correspondence
  • • Send outgoing faxes
  • • Store cash in a safe location
  • • Transfer and receive patient health records
  • • Type outgoing correspondence
  • • Work cooperatively with all GPs, nurses, management and administration staff
  • • Other duties as assigned

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