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Manager, Investment Operations Outsourcing Client Service

Work Type: Casual
Classification: Other Jobs
Area: SA-Other
Listed By: Private Advertiser

We're looking for a candidate to fill this position in an exciting company in The Finance Sector.

  • Makes staffing decisions, establishes team and employee performance standards, conducts performance management reviews and helps to ensure employee developmental and training needs are achieved
  • Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust.
  • Build working relationships with clients.
  • Serve as a point of escalation, maintain and monitor issues log, chair weekly / bi-weekly issues meetings and work to promptly resolve operational issues.
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
  • Ensures and maintains client service levels by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
  • Supports client, partners, and team with complex problem resolution
  • Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend service meetings both internally and externally with key clients
  • Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other functional Service Managers to ensure client service needs are met
  • Responsible for identifying and addressing any trends in service issues as and when they arise
  • Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
  • Excellent oral and written presentation skills are required
  • Strong knowledge of Australian and global investment operations outsourcing activities,
  • Other Financial Industry Operations, Asset Management and/or Investment Operations experience beneficial
  • Working knowledge of Fundmaster and other key NT systems is required
  • Analytical and problem solving skills are required, including proficiency in Microsoft Excel or other analytic programs
  • Adaptable to change and ability to manage multiple priorities and stakeholders
  • Critical thinking and ability to challenge the status quo
  • 7+ years of relevant investment operations outsourcing, custody or funds management industry experience is required
  • A college or university degree with an accounting background / qualification would be desirable


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