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Team Manager Customer Resolutions Product

Work Type: Casual
Classification: Other Jobs
Area: NSW-Other Albury - Wodonga
Listed By: Private Advertiser

We're looking for a candidate to fill this position in an exciting company in The Finance and Banking Sector.

The purpose of this role is to lead a team with responsibility to own and maintain the end to end complaint resolution process for Internal Dispute Resolution for the company Life Business

  •  Highly experienced in understanding the needs of customers at all stages of the insurance life cycle
  • Strong analytical thinking skills
  • Enthusiasm, resilience, drive, and commitment, with the ability to work effectively in a constantly changing and pressured environment
  • Ability to communicate effectively and sensitively with customers
  • Capability to liaise with a number of internal and external stakeholders
  • Ability to analyse complex complaint and customer feedback issues and evidence findings
  • Deep understanding of Life Insurance products and process
  • Sound knowledge of dispute resolution process and regulatory requirements

Apply Here

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